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HOW TO PROVE A CAR ACCIDENT WAS NOT YOUR FAULT

After a car accident, prioritise safety and gather strong evidence to support your claim. Important information includes: contact and insurance details of all drivers, vehicle registrations, road and weather conditions, witness statements, photos/videos of the scene, and a clear account of what happened.

Avoid contacting your insurer straight away, as it could affect your policy or premiums—even if you weren’t at fault. Instead, consider using a Non-Fault Accident Management Company, which offers expert support, arranges repairs and replacement vehicles, and manages the claim without impacting your insurance.

Every case is different, but with the right evidence and guidance from the start, you’ll improve your chances of proving you were not at fault.

To prove you weren’t at fault, it's important to collect as much evidence as possible at the scene. This includes photos, witness details, vehicle and driver information, and a clear account of how the accident happened.
You should collect: • The other driver's name, contact, and insurance info • Vehicle details (make, model, registration) • Photos/videos of damage and surroundings • Road and weather conditions • Time, date, and location • Witness names and contact details • Any injuries or passengers involved
Not necessarily. Calling your own insurer first can sometimes affect your policy—even if the accident wasn’t your fault. An Accident Management Company can handle everything without impacting your no-claims bonus
It’s a service provider that helps you handle all aspects of your accident claim if you weren’t at fault. They deal directly with the at-fault party’s insurer, arrange repairs, and can provide a like-for-like replacement vehicle.
Start by contacting an accident management company. Provide all the evidence you collected, and their team will build your case and manage the claim on your behalf.
• No upfront costs • No impact on your insurance policy • Access to a replacement vehicle • Help with injury claims • Professional support throughout the process
Not always. Some cases can be complex, especially if evidence is limited or the other driver disputes responsibility. That’s why expert support makes a big difference.

FREQUENTLY ASKED QUESTIONS

THE IMPORTANCE OF PROVING A CAR ACCIDENT WAS NOT YOUR FAULT

Car accidents are common and stressful—especially when you weren’t at fault. Proving this is crucial to avoid financial loss and protect your no-claims bonus. However, proving liability isn’t always straightforward due to complex circumstances or disputes from the other driver or their insurer.

To strengthen your case, it’s essential to understand what happened, gather the right evidence, and act quickly after the incident.

Auto Claims Assist offers expert support in non-fault claims, handling everything directly with the at-fault driver’s insurer. This allows you to:

  • Avoid paying your excess
  • Prevent premium increases
  • Keep your no-claims bonus intact

If you’ve recently had an accident and need help proving you weren’t at fault, contact a non-fault claim specialist for clear advice and support.

If you’re not at fault for the accident, proving it is essential to avoid paying excess, protect your no-claims bonus, and prevent your insurance premium from increasing. It also ensures that the responsible party is held liable, not you.
If there isn’t enough evidence to support your claim, the insurer may reject your non-fault claim. This could leave you with unexpected financial costs and a negative impact on your insurance record.
It can be—especially if: • The accident circumstances are unclear • The other driver disputes fault • You’re unsure of how to gather and present evidence • However, with the right support, the process can be straightforward.
You should: • Ensure everyone is safe and call emergency services if needed • Collect evidence (photos, witness details, road conditions) • Avoid admitting fault at the scene • Contact a non-fault accident management company before calling your insurer.
Your best first point of contact is a non-fault accident management company like Neway Claims Assist. We’ll handle the entire claims process for you and liaise with the at-fault driver’s insurer—so you don’t have to go through your own policy.
• No excess to pay • No impact on your no-claims discount • No rise in your renewal premium • Expert support throughout your claim • Like-for-like replacement vehicle provided
Some of the most common include: • Rear-end collisions • Head-on collisions • Reversing accidents • Side-impact crashes Knowing what type of accident occurred helps when determining fault and building your case.
Absolutely. Our team of experts will review the evidence, handle communication with insurers, and ensure your claim is presented clearly and professionally to protect your rights and interests.

FREQUENTLY ASKED QUESTIONS

COMMON CAR ACCIDENTS: SIDE-IMPACT COLLISIONS

Side-impact collisions are both common and dangerous, often causing serious injuries—especially for passengers on the impacted side. These accidents usually involve significant force and occur when a vehicle is struck from the side.

TYPES OF SIDE-IMPACT COLLISIONS:

Sideswipes: Happen when two vehicles travelling in the same direction make side contact, often due to unsafe lane changes.

T-bone Collisions: Occur when one vehicle crashes head-on into the side of another, typically at junctions—often caused by red light violations, failure to give way, or unsafe turns.

Determining Fault:
If the other driver failed to give way, ran a red light, or cut across your path, you are likely not at fault. However, liability depends on solid evidence, so gathering detailed information at the scene is essential.

Next Steps:
To protect your position and get expert help, contact Neway Claims Assist for advice on how to proceed with your claim.

A side-impact collision occurs when one vehicle strikes the side of another. This can happen at junctions, while changing lanes, or during turns. These collisions are often serious due to the limited protection on the sides of vehicles.
• Sideswipe: When two cars make side contact, often during lane changes • T-Bone: When the front of one vehicle crashes into the side of another, typically at a junction
T-bone accidents often happen when: • A driver runs a red light • A driver fails to give way at a junction • A driver turns across oncoming traffic
If the other driver: • Pulled out in front of you • Ignored a red light • Cut you off while turning …it’s likely that you were not at fault. However, fault is determined based on the full context and available evidence.
• Ensure safety and call emergency services if needed • Collect evidence: photos, witness details, vehicle positions • Note traffic signals, road signs, and conditions • Contact Neway Claims Assist before notifying your insurer
Yes. We specialise in non-fault accident management, and our team will handle your claim directly with the at-fault party’s insurer, helping you: • Avoid paying your excess • Keep your no-claims bonus intact • Receive a replacement vehicle quickly

FREQUENTLY ASKED QUESTIONS

COMMON CAR ACCIDENTS: HEAD-ON COLLISIONS

Head-on collisions occur when two vehicles crash front-to-front, usually because one crosses into the opposite lane—often due to unsafe overtaking or loss of control. These are among the most severe road accidents, frequently resulting in serious injuries or fatalities due to the combined impact.

DETERMINING FAULT:
The driver who acted negligently or made a dangerous decision is typically held responsible. Common causes include:

  • Unsafe overtaking
  • Driving while tired or impaired
  • Mobile phone use while driving
  • Ignoring road signs or signals
  • Driving carelessly in poor weather or road conditions
  • Drink or drug driving

Fault is assessed by examining how and where the collision happened, applying road laws, and reviewing available evidence such as witness accounts. Generally, the driver who entered the oncoming lane is likely to be found at fault.

A head-on collision happens when two vehicles strike each other front-to-front, typically while travelling in opposite directions. These accidents are often severe due to the direct force of impact.
Head-on collisions are commonly caused by: • Unsafe overtaking into oncoming traffic • Loss of vehicle control • Poor judgement in bends or narrow roads • Driving under the influence or while distracted
Yes, due to the force of two vehicles travelling in opposite directions, they are among the most life-threatening types of road accidents. They can lead to serious injury or even fatalities.
Fault is typically assigned to the driver who: • Crossed into the wrong lane • Drove without due care and attention • Ignored signs, signals, or road conditions. The precise point of impact, traffic rules for that location, and available witness reports are used to support the decision.
• Ensure everyone’s safety and call emergency services • Take clear photos of the road, damage, and surroundings • Record witness details • Contact Neway Claims Assist as your first step—we’ll guide you through the non-fault claim process and handle everything on your behalf.
Yes. We specialise in non-fault accident management, and our team will: • Deal directly with the at-fault driver’s insurer • Help you avoid paying any excess • Protect your no-claims bonus • Provide you with a replacement vehicle, where eligible.

FREQUENTLY ASKED QUESTIONS

COMMON CAR ACCIDENTS: REAR-END COLLISIONS

Rear-end collisions occur when one vehicle crashes into the back of another and are among the most frequent road accidents in the UK. The following driver is legally required to maintain a safe distance and drive attentively, while the lead driver must act predictably and safely.

DETERMINING FAULT:
Typically, the driver who hits the vehicle in front is considered at fault for not leaving adequate stopping distance. However, the lead driver may share responsibility if they braked suddenly without cause or stopped dangerously. In such cases, witness accounts and video footage are essential.

COMMON CAUSES:
Rear-end collisions are often caused by:

Distracted driving
Poor judgement in adverse road or weather conditions
Lack of attention
Aggressive or reckless behaviour
Mechanical failures, such as faulty brakes
A rear-end collision occurs when a vehicle crashes into the back of another. These accidents are very common, especially in stop-and-go traffic or during poor weather conditions.
The driver behind is typically considered at fault, as they are expected to keep a safe distance and be able to stop safely at any time. This is a core rule in the UK Highway Code.
Yes, while it’s rare, the front driver may be at fault if they: • Braked suddenly without good reason • Stopped intentionally in a way that caused a hazard • Such cases usually require witness statements or dashcam footage to prove.
• Driving while distracted (e.g. using a phone) • Failing to adjust for road or weather conditions • Following too closely (tailgating) • Vehicle maintenance issues, such as worn brakes • Aggressive or inattentive driving
You should gather as much evidence as possible, including: • Photographs or video of the damage and scene • Details from witnesses • Dashcam footage • Any communication with the other driver • Then contact Neway Claims Assist—our team will help you present your non-fault claim and handle the process on your behalf.
Absolutely. If you were not at fault, we will: • Manage your claim directly with the other driver’s insurer • Help you avoid paying excess • Protect your no-claims bonus • Arrange a like-for-like replacement vehicle if needed

FREQUENTLY ASKED QUESTIONS

COMMON CAUSES OF CAR PARK ACCIDENTS

Our technicians have undergone the most extensive and stringent car detail training program. And the only car that matters is yours because we will detail it to your complete satisfaction.

Car parks can be risky due to confined spaces, mixed traffic, and frequent manoeuvres. Common causes of accidents include speeding, poor visibility, distracted driving (e.g. using a phone), and slippery surfaces. Obstacles such as pillars and narrow bays also contribute to collisions.

PREVENTATIVE TIPS:

  • Drive slowly and attentively
  • Maintain a safe distance
  • Observe signage and right of way rules
  • Stay alert to both vehicles and pedestrians

DETERMINING FAULT:
Fault is often clear in situations such as:

  • A vehicle hitting another from behind
  • A driver colliding with a parked car while manoeuvring

However, each case is unique. Key factors include:

Speed or reckless driving
Sudden or unnecessary movements
Driver distraction
Illegal parking or obstruction
Right of way violations
Breach of traffic laws (e.g. drink driving)
A car park accident is a collision that occurs within a parking area, often involving low-speed impacts, tight spaces, and a mix of vehicles and pedestrians.
• Speeding or driving too fast for conditions • Distracted driving (e.g. using a mobile phone) • Poor visibility or misjudgement while parking • Slippery surfaces (wet or icy) • Tight turns and small spaces • Collisions with fixed objects (posts, pillars)
Generally, the driver who hits another vehicle from behind is considered at fault, as they are expected to maintain a safe distance and be alert to their surroundings.
If a moving vehicle collides with a stationary parked car, the driver of the moving vehicle is usually at fault, unless the parked car was positioned illegally or obstructing traffic.
Yes, if both drivers contributed to the accident—for example, one was distracted and the other was speeding—liability may be split depending on the evidence.
• Dashcam footage • Witness statements • Photos of vehicle positions, damage, and surroundings • Any available CCTV from the car park • Notes of weather, lighting, and visibility at the time
Absolutely. If you're involved in a car park accident and believe you were not at fault, Neway Claims Assist can: • Handle your non-fault claim directly with the other party's insurer • Help you avoid paying excess • Protect your no-claims bonus • Provide a replacement vehicle while yours is being repaired

FREQUENTLY ASKED QUESTIONS

COMMON CAR ACCIDENTS: REVERSING ACCIDENTS

A reversing car accident occurs when one or more vehicles collide while reversing. These accidents can happen unexpectedly and often involve reduced reaction time or limited visibility due to blind spots or driver inattention.

KEY POINTS:

Although vehicles generally move more slowly in reverse, reversing accidents can still result in significant damage.
If one vehicle is reversing and another is moving forward, the combined force of movement can create a sudden, high-impact collision.
The result of such an accident can include major vehicle damage and personal injury.
It is a collision that occurs when a vehicle is moving in reverse and hits another vehicle or object. This may involve: • One vehicle reversing into a stationary or moving object • Two vehicles reversing simultaneously • A vehicle reversing into one that is moving forward
Yes. Even at lower speeds, reversing collisions can cause: • Significant vehicle damage • Sudden and forceful impacts • Injuries to drivers, passengers, or pedestrians The unpredictability and short reaction time often make these accidents more dangerous than they appear.
Common causes include: • Driver inattention • Poor visibility or blind spots • Lack of awareness of surroundings • Speed during manoeuvring • Misjudgement of distances
It depends on the situation: • IF ONE VEHICLE IS REVERSING AND THE OTHER IS STATIONARY: The reversing driver is usually at fault for not checking surroundings carefully. • IF ONE VEHICLE IS REVERSING AND THE OTHER IS MOVING: Fault often lies with the reversing driver, unless the moving vehicle failed to give way where required. • IF BOTH VEHICLES ARE REVERSING: This typically leads to a shared responsibility (often 50/50), unless evidence shows one driver acted recklessly or without caution.
Factors that may be considered include: • CCTV or dashcam footage • Witness reports • Vehicle positions and point of impact • Local signage or right-of-way rules • Whether proper reversing procedures were followed.
Yes, with the right evidence. You’ll need to show that: • You had the right of way • You were stationary or driving safely • The other driver reversed without due care or visibility
If you were involved in a reversing accident and believe it wasn’t your fault, Neway Claims Assist can: • Investigate liability based on evidence • Manage communication with the other party’s insurer • Help you avoid paying excess • Protect your no-claims discount • Arrange vehicle repairs and a like-for-like replacement car